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• W2130843779 abstract "Our study is focused on the case of a company-managed online brand community in the soda drink sector, which failed in facilitating value co-creation. The aim was to explore the meaning-making processes taking place inside the company, among brand decision-makers, to highlight the factors hindering value co-creation between company and consumers in the brand community context. The study followed a qualitative multi-method design based on three interlaced motivational, semiotic and narrative research phases. The results reveal how some key misalignments rooted in inner tensions in the meaning-making processes among brand decision-makers resonate in an ambiguous community identity, which is then reflected into a detached and opportunistic consumer experience of the community, to the detriment of its value co-creation potential. The study points at the theoretical relevance of analysing the meaning-making processes occurring among brand decision-makers, since their internal fine-tuning represents a precondition for value co-creation processes with consumers in the community context." @default.
• W2130843779 created "2016-06-24" @default.
• W2130843779 creator A5046369172 @default.
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• W2130843779 date "2014-07-30" @default.
• W2130843779 modified "2023-10-18" @default.
• W2130843779 title "Value co-creation between the ‘inside’ and the ‘outside’ of a company" @default.
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• W2130843779 doi "https://doi.org/10.1177/1470593114545004" @default.
• W2130843779 hasPublicationYear "2014" @default.
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