Matches in SemOpenAlex for { <https://semopenalex.org/work/W2131167509> ?p ?o ?g. }
- W2131167509 endingPage "1607" @default.
- W2131167509 startingPage "1578" @default.
- W2131167509 abstract "Adopting a multifoci approach to psychological contract breach (i.e., breach by the organization referent and breach by the supervisor referent), the authors propose a trickle-down model of breach. Results from three studies show that supervisor perceptions of organizational breach are negatively related to supervisor citizenship behaviors toward the subordinate, resulting in subordinate perceptions of supervisory breach. Subordinate breach perceptions are, in turn, negatively related to subordinate citizenship behaviors toward the customer and, ultimately, customer satisfaction. The findings demonstrate the interconnected nature of social exchange relationships at work and draw attention to the effects of breach for other employees and customers." @default.
- W2131167509 created "2016-06-24" @default.
- W2131167509 creator A5015663807 @default.
- W2131167509 creator A5067730497 @default.
- W2131167509 creator A5070822495 @default.
- W2131167509 creator A5072409144 @default.
- W2131167509 date "2010-07-30" @default.
- W2131167509 modified "2023-10-14" @default.
- W2131167509 title "Breach Begets Breach: Trickle-Down Effects of Psychological Contract Breach on Customer Service" @default.
- W2131167509 cites W1482083407 @default.
- W2131167509 cites W1496644656 @default.
- W2131167509 cites W1606505767 @default.
- W2131167509 cites W1966115049 @default.
- W2131167509 cites W1966439209 @default.
- W2131167509 cites W1968675979 @default.
- W2131167509 cites W1976876708 @default.
- W2131167509 cites W1983411321 @default.
- W2131167509 cites W1987989636 @default.
- W2131167509 cites W1990837836 @default.
- W2131167509 cites W1994893332 @default.
- W2131167509 cites W1997306610 @default.
- W2131167509 cites W2003061610 @default.
- W2131167509 cites W2003697192 @default.
- W2131167509 cites W2006763260 @default.
- W2131167509 cites W2012320661 @default.
- W2131167509 cites W2034163345 @default.
- W2131167509 cites W2035231236 @default.
- W2131167509 cites W2036503449 @default.
- W2131167509 cites W2036802774 @default.
- W2131167509 cites W2039483243 @default.
- W2131167509 cites W2040798772 @default.
- W2131167509 cites W2045014263 @default.
- W2131167509 cites W2051709477 @default.
- W2131167509 cites W2055201603 @default.
- W2131167509 cites W2056749799 @default.
- W2131167509 cites W2057248068 @default.
- W2131167509 cites W2059955887 @default.
- W2131167509 cites W2061436677 @default.
- W2131167509 cites W2062093135 @default.
- W2131167509 cites W2067939158 @default.
- W2131167509 cites W2071666535 @default.
- W2131167509 cites W2072525628 @default.
- W2131167509 cites W2075160935 @default.
- W2131167509 cites W2076553063 @default.
- W2131167509 cites W2082217381 @default.
- W2131167509 cites W2085133354 @default.
- W2131167509 cites W2089038806 @default.
- W2131167509 cites W2090497241 @default.
- W2131167509 cites W2091162982 @default.
- W2131167509 cites W2091626736 @default.
- W2131167509 cites W2097137621 @default.
- W2131167509 cites W2099808856 @default.
- W2131167509 cites W2107187483 @default.
- W2131167509 cites W2120897808 @default.
- W2131167509 cites W2122912498 @default.
- W2131167509 cites W2134325158 @default.
- W2131167509 cites W2138739273 @default.
- W2131167509 cites W2139099547 @default.
- W2131167509 cites W2145714078 @default.
- W2131167509 cites W2147631633 @default.
- W2131167509 cites W2149542506 @default.
- W2131167509 cites W2150224006 @default.
- W2131167509 cites W2152424149 @default.
- W2131167509 cites W2152787341 @default.
- W2131167509 cites W2153834579 @default.
- W2131167509 cites W2158115895 @default.
- W2131167509 cites W2158476331 @default.
- W2131167509 cites W2159306398 @default.
- W2131167509 cites W2165072427 @default.
- W2131167509 cites W2475937579 @default.
- W2131167509 cites W2478577917 @default.
- W2131167509 cites W3124342006 @default.
- W2131167509 cites W3125639664 @default.
- W2131167509 cites W4213318625 @default.
- W2131167509 cites W4230042836 @default.
- W2131167509 cites W4236548426 @default.
- W2131167509 doi "https://doi.org/10.1177/0149206310378366" @default.
- W2131167509 hasPublicationYear "2010" @default.
- W2131167509 type Work @default.
- W2131167509 sameAs 2131167509 @default.
- W2131167509 citedByCount "108" @default.
- W2131167509 countsByYear W21311675092012 @default.
- W2131167509 countsByYear W21311675092013 @default.
- W2131167509 countsByYear W21311675092014 @default.
- W2131167509 countsByYear W21311675092015 @default.
- W2131167509 countsByYear W21311675092016 @default.
- W2131167509 countsByYear W21311675092017 @default.
- W2131167509 countsByYear W21311675092018 @default.
- W2131167509 countsByYear W21311675092019 @default.
- W2131167509 countsByYear W21311675092020 @default.
- W2131167509 countsByYear W21311675092021 @default.
- W2131167509 countsByYear W21311675092022 @default.
- W2131167509 countsByYear W21311675092023 @default.
- W2131167509 crossrefType "journal-article" @default.
- W2131167509 hasAuthorship W2131167509A5015663807 @default.
- W2131167509 hasAuthorship W2131167509A5067730497 @default.
- W2131167509 hasAuthorship W2131167509A5070822495 @default.
- W2131167509 hasAuthorship W2131167509A5072409144 @default.