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• W2134355148 abstract "The role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction and continuance in a nomological network." @default.
• W2134355148 created "2016-06-24" @default.
• W2134355148 creator A5003925287 @default.
• W2134355148 creator A5017644589 @default.
• W2134355148 creator A5021169656 @default.
• W2134355148 date "2013-06-01" @default.
• W2134355148 modified "2023-10-14" @default.
• W2134355148 title "Development and validation of an instrument to measure user perceived service quality of mHealth" @default.
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• W2134355148 doi "https://doi.org/10.1016/j.im.2013.03.001" @default.
• W2134355148 hasPublicationYear "2013" @default.
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