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- W2135292246 abstract "Service level agreements (SLAs) facilitate the business partnership between the customer and the service provider and have long been an integral part of the information technology (IT) service business. With the recent advancement of network operations and maintenance (O&M) services, SLAs are being identified to support the delivery of these services. This letter describes the importance of defining attainable, affordable, and measurable SLAs that focus resources on the customer's primary business." @default.
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- W2135292246 date "2005-02-17" @default.
- W2135292246 modified "2023-10-14" @default.
- W2135292246 title "Defining effective service level agreements for network operation and maintenance" @default.
- W2135292246 cites W1608789218 @default.
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- W2135292246 doi "https://doi.org/10.1002/bltj.20067" @default.
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