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• W2137656831 abstract "In the service industry, the creative process of a firm's collaborative e-business capability has already become the key focus of enterprises and academic circles. From the view of e-business process, this paper, together with the theory of resource-based view (RBV), demonstrates the formation of collaborative e-business capability in the e-CRM process. We find that the integration of IT resources is the foundation for the creation of e-business capability and IT knowledge integration capability, serving as a kind of internal e-business capability, and fully mediates the creation of collaborative e-business capability. This study is expected to help managers in planning internal and external resources and make contributions to the research perspective on e-business capability." @default.
• W2137656831 created "2016-06-24" @default.
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• W2137656831 date "2012-01-01" @default.
• W2137656831 modified "2023-09-25" @default.
• W2137656831 title "An empirical research of the creative process of collaborative e-business capability in service industry" @default.
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• W2137656831 doi "https://doi.org/10.1504/ijnvo.2012.045212" @default.
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