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- W2143024538 abstract "This paper presents a model for applying revenue management to on-demand IT services. The multinomial logit model is used to describe customer choice over multiple classes with different service-level agreements (SLAs). A nonlinear programming model is provided to determine the optimal price or service level for each class. Through a numerical analysis, we examine the impacts of system capacity and customer waiting incentives on the service provider’s profit and pricing strategies." @default.
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- W2143024538 date "2010-11-01" @default.
- W2143024538 modified "2023-09-27" @default.
- W2143024538 title "Revenue management model for on-demand IT services" @default.
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- W2143024538 doi "https://doi.org/10.1016/j.ejor.2010.04.024" @default.
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