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- W2143965718 abstract "The purpose of this thesis is to develop a new model to improve service delivery regarding the monitoring of policing conduct. A comparative study of international civilian oversight bodies dealing with complaints against the police will be conducted to develop and implement an appropriate model to replace the current referral model with an investigative monitoring system to improve processes that ensure that the police remain accountable for their performance and conduct. The research design will both encompass model building and comparative studies. The basis of the theoretical framework of this thesis is service delivery which is the significance of developing a new model for the Policing Complaints Centre. Service delivery is dealt with in terms of the service industry and service processes, its functioning regarding problem solving, finance and accountability, the challenges facing service delivery and the basic principles and values governing public administration and the role and function of the Public Service Commission. The Legislative Framework for Monitoring Policing Conduct is stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996 and the South African Police Service Act, Act 68 of 1995. This includes the policing functions vested in the Provinces and particularly the mandate of the Policing Complaints Centre in terms of the monitoring policing conduct as well as the limitations set on the provinces. The Policing Complaints Centre forms part of the Department of Community Safety but as part of the Chief Directorate, Secretariat for Safety and Security. Currently complaints against the police are being dealt with but the current model is ineffective in terms of police accountability. The new model for the Policing Complaints Centre will be based on two models, namely, the Civilian Complaint Review Board of New York City and the Independent Police Complaints Commission of the United Kingdom. These models will be used because both these civilian oversight bodies operate independently from the policing agencies and therefore the credibility and integrity of the complaints model will be upheld. The main objectives of the new model will be to address the issues of the complainants and provide feedback as soon as possible to the complainants so that public confidence and trust in the police and in the complaints system of the Department can be increased. The new model will concentrate on a different method of dealing with complaints in that all complaints will firstly be evaluated to ascertain whether it is an inquiry or if it is a complaint. If is an enquiry it will be referred to the relevant authority and if it is a complaint it must be decided if an investigation will be conducted, or if an intervention in the form of a formal mediation or informal mediation must take place or in the monitoring of an investigation/inquiry. It has been recommended that the new complaints model and the database management system be implemented to ascertain whether this new model is keeping the police accountable for their performance and conduct. OPSOMMING Die doel van hierdie tesis is om ‘n nuwe model te ontwikkel om dienslewering in verband met die monitering van polisie-optrede te verbeter. ‘n Vergelykende studie van internasionale siviele oorsig-instansies wat met klagtes teen die polisie hanteer sal uitgevoer word om ‘n geskikte model te ontwikkel en te implementeer. Die huidige verwysende model sal vervang word met ‘n model wat ondersoeke monitor om prosesse te verbeter om sodoende verseker dat die polisie verantwoordelik gehou sal word vir hul werkverrigtinge en optrede. Die navorsingsplan sal beide modelbou en vergelykende studies insluit. Die basis van die teoretiese raamwerk, soos in die tesis vervat, is die belangrikheid om ‘n nuwe model vir die polisieringsklagte-sentrum te ontwikkel en wat ook dienslewering sterk sal beklemtoom. Dienslewering word behandel in terme van die diensbedryfen diensprosesse, sy rol aangaande probleemoplossing, finansiele aanspreeklikheid, die uitdagings wat dienslewering aansien en die basiese beginsels en waardes wat Publieke Administrasie beheer en die funksie van die Openbare DiensKommissie. Die Wetgewende raamwerk om die optrede van die polisie te monitor is uiteengesit in die Konstitusie van die Republiek van Suid Afrika, Wet 108 van 1996 en die Suid Afrikaanse Polisiewet, Wet 68 van 1995. Dit sluit in die polisiefunksies wat in die Provinsie beklee word en in besonder die mandaat van die polisieringsklagte-sentrum in terme van die monitering van polisieoptrede asook die beperkings wat op die provinsies geplaas word. Die polisieringsklagte-sentrum vorm deel van die Departement van Gemeenskapsveiligheid, maar maak ook deel uit van die Hoofdirektoraat, Sekretariaat vir Veiligheid en Sekuriteit. Huidiglik word die klagtes teen die polisie binne die stelsel hanteer, maar die huidige model is ondoeltreffend in terme van polisie-aanspreeklikheid. Die nuwe model vir die polisieringsklagte-sentrum sal op twee modelle gebaseer word, naamlik, die Civilian Complaint Review Board van die Verenigde Koninkryk en die Independent Police Complaints Commission van New York. Hierdie modelle sal gebruik word omdat die siviele oorsig-instansies onafhanklik van die polisieringsagente optree en sodoende die geloofwaardigheid en die integriteit van die klagte model gehandhaaf word. Die hoof doelwitte van hierdie model beoog om die griewe van die klaers aan te spreek en om terugvoering so gou moontlik te gee, sodat die Klagte Sentrum van die Departement verhoog kan word. Die model sal fokus op ‘n nuwe metode vir die hantering van klagtes. Volgens hierdie metode sal alle klagtes eers geevalueer word om vas te stel of dit bloot navraag of wel ‘n klagte is. Indien dit slegs ‘n navraag is, sal dit verwys word na die relevante departement. Sou dit wel ‘n klagte wees, moet daar besluit word of ‘n ondersoek geloods sal word, of ‘n formele of informele mediasie proses gevolg sal word, of die ondersoek/navraag gemoniteer sal word. Dit is aanbeveel dat die nuwe model en die databasis bestuurstelsel geimplementeer word om vas te stel of die nuwe model die polisie aanspreeklik hou vir hulle optrede en houding teenoor die publiek. Table of contents Page Numbers Chapter 1: Introduction and Background" @default.
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- W2143965718 title "Developing a model to improve service delivery regarding the monitoring of policing conduct" @default.
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