FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2144873424> ?p ?o ?g. }

• W2144873424 endingPage "13" @default.
• W2144873424 startingPage "1" @default.
• W2144873424 abstract "This article presents the results of a research aiming to evaluate whether retail banking customers' satisfaction level has some impact on the perception of switching costs and on customers' loyalty. Loyalty was measured through behaviors traditionally associated with this construct: intention to repurchase, propensity to recommend service and price sensitivity. The results of the research conducted in May 2007 with 1000 retail banking clients in the cities of Rio de Janeiro and São Paulo showed that, the higher the customers' satisfaction with banking services, the higher the propensity to adopt classical behavior related to loyalty such as the intention to remain as customers for the next 12 months, to recommend the bank to relatives and friends and to be willing to pay a higher price for the offered services than their bank's competitors. On the other hand, no significant difference was observed on perceptions of bank switching costs as a result of customers' satisfaction level. These results provide financial institution managers with a better understanding of the relation between satisfaction and loyalty behavior on the part of customers. Such understanding is paramount for banks' good performance in the long run. Moreover, attention should be drawn to elements that may not be overlooked in service projects and their operations in order to achieve quality excellence perceived by customers. In this study such perception precedes satisfaction." @default.
• W2144873424 created "2016-06-24" @default.
• W2144873424 creator A5027422525 @default.
• W2144873424 creator A5057221247 @default.
• W2144873424 creator A5085250838 @default.
• W2144873424 date "2009-06-29" @default.
• W2144873424 modified "2023-10-17" @default.
• W2144873424 title "The Influence of Banking Service Customers’ Satisfaction Level on the Perception of Switching Costs and on Behavioural Loyalty" @default.
• W2144873424 cites W1491537180 @default.
• W2144873424 cites W1506094892 @default.
• W2144873424 cites W1517867167 @default.
• W2144873424 cites W1540214789 @default.
• W2144873424 cites W1574378514 @default.
• W2144873424 cites W1574655732 @default.
• W2144873424 cites W1594945480 @default.
• W2144873424 cites W1600151756 @default.
• W2144873424 cites W1979907230 @default.
• W2144873424 cites W1980355260 @default.
• W2144873424 cites W1983364918 @default.
• W2144873424 cites W1996137064 @default.
• W2144873424 cites W2002664886 @default.
• W2144873424 cites W2008202927 @default.
• W2144873424 cites W2013111035 @default.
• W2144873424 cites W2014171989 @default.
• W2144873424 cites W2014818400 @default.
• W2144873424 cites W2015654997 @default.
• W2144873424 cites W2025618885 @default.
• W2144873424 cites W2039234219 @default.
• W2144873424 cites W2042855664 @default.
• W2144873424 cites W2043490517 @default.
• W2144873424 cites W2047562908 @default.
• W2144873424 cites W2060536897 @default.
• W2144873424 cites W2073726723 @default.
• W2144873424 cites W2074275686 @default.
• W2144873424 cites W2075964274 @default.
• W2144873424 cites W2106264609 @default.
• W2144873424 cites W2234232270 @default.
• W2144873424 cites W3123068681 @default.
• W2144873424 cites W3125863232 @default.
• W2144873424 cites W8706888 @default.
• W2144873424 doi "https://doi.org/10.12660/joscmv2n1p1-13" @default.
• W2144873424 hasPublicationYear "2009" @default.
• W2144873424 type Work @default.
• W2144873424 sameAs 2144873424 @default.
• W2144873424 citedByCount "12" @default.
• W2144873424 countsByYear W21448734242012 @default.
• W2144873424 countsByYear W21448734242013 @default.
• W2144873424 countsByYear W21448734242014 @default.
• W2144873424 countsByYear W21448734242015 @default.
• W2144873424 countsByYear W21448734242016 @default.
• W2144873424 countsByYear W21448734242020 @default.
• W2144873424 countsByYear W21448734242021 @default.
• W2144873424 crossrefType "journal-article" @default.
• W2144873424 hasAuthorship W2144873424A5027422525 @default.
• W2144873424 hasAuthorship W2144873424A5057221247 @default.
• W2144873424 hasAuthorship W2144873424A5085250838 @default.
• W2144873424 hasBestOaLocation W21448734242 @default.
• W2144873424 hasConcept C10138342 @default.
• W2144873424 hasConcept C111472728 @default.
• W2144873424 hasConcept C127576917 @default.
• W2144873424 hasConcept C138885662 @default.
• W2144873424 hasConcept C140781008 @default.
• W2144873424 hasConcept C144133560 @default.
• W2144873424 hasConcept C156152238 @default.
• W2144873424 hasConcept C15744967 @default.
• W2144873424 hasConcept C162853370 @default.
• W2144873424 hasConcept C169760540 @default.
• W2144873424 hasConcept C17744445 @default.
• W2144873424 hasConcept C182306322 @default.
• W2144873424 hasConcept C191511416 @default.
• W2144873424 hasConcept C199360897 @default.
• W2144873424 hasConcept C199539241 @default.
• W2144873424 hasConcept C26760741 @default.
• W2144873424 hasConcept C2776967331 @default.
• W2144873424 hasConcept C2777352838 @default.
• W2144873424 hasConcept C2779530757 @default.
• W2144873424 hasConcept C2779601481 @default.
• W2144873424 hasConcept C2780378061 @default.
• W2144873424 hasConcept C2780801425 @default.
• W2144873424 hasConcept C41008148 @default.
• W2144873424 hasConceptScore W2144873424C10138342 @default.
• W2144873424 hasConceptScore W2144873424C111472728 @default.
• W2144873424 hasConceptScore W2144873424C127576917 @default.
• W2144873424 hasConceptScore W2144873424C138885662 @default.
• W2144873424 hasConceptScore W2144873424C140781008 @default.
• W2144873424 hasConceptScore W2144873424C144133560 @default.
• W2144873424 hasConceptScore W2144873424C156152238 @default.
• W2144873424 hasConceptScore W2144873424C15744967 @default.
• W2144873424 hasConceptScore W2144873424C162853370 @default.
• W2144873424 hasConceptScore W2144873424C169760540 @default.
• W2144873424 hasConceptScore W2144873424C17744445 @default.
• W2144873424 hasConceptScore W2144873424C182306322 @default.
• W2144873424 hasConceptScore W2144873424C191511416 @default.
• W2144873424 hasConceptScore W2144873424C199360897 @default.
• W2144873424 hasConceptScore W2144873424C199539241 @default.
• W2144873424 hasConceptScore W2144873424C26760741 @default.
• W2144873424 hasConceptScore W2144873424C2776967331 @default.
• W2144873424 hasConceptScore W2144873424C2777352838 @default.

• next