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- W2145076007 abstract "Bridging the gap between observation of end-users' needs and support system design is a prerequisite for any user-centered design and support system development process. The authors describe a framework, functional information and knowledge acquisition (FIKA-) modeling, that can be used both to structure observations in complex environments and to structure support system functionality. The central idea is to focus on information and knowledge types an end-user needs rather than on specific end-user actions. Two examples from industrial process control illustrate the approach. The first example demonstrates how high-level system requirements can be captured. The second example shows how to gather knowledge to generate a model specifying end-users' information and knowledge requirements.< <ETX xmlns:mml=http://www.w3.org/1998/Math/MathML xmlns:xlink=http://www.w3.org/1999/xlink>></ETX>" @default.
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- W2145076007 date "1995-03-01" @default.
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- W2145076007 title "Integrating field work in system design: a methodology and two case studies" @default.
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- W2145076007 doi "https://doi.org/10.1109/21.364853" @default.
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