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- W2145324912 abstract "This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation capital and process capital, which in turn affect customer capital, while finally, customer capital affects business performance. In addition, there is a negative relationship between process capital and customer capital in the financial service sector. It suggests that in the financial service sector, customer satisfaction relies on a sufficient degree of training and R&D density. Intemperate investment on the support of e-banking operation systems may not be a good answer." @default.
- W2145324912 created "2016-06-24" @default.
- W2145324912 creator A5030513321 @default.
- W2145324912 date "2008-01-01" @default.
- W2145324912 modified "2023-09-27" @default.
- W2145324912 title "Is e-banking a competitive weapon? A causal analysis" @default.
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- W2145324912 doi "https://doi.org/10.1504/ijef.2008.017539" @default.
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