Matches in SemOpenAlex for { <https://semopenalex.org/work/W2147930752> ?p ?o ?g. }
Showing items 1 to 87 of
87
with 100 items per page.
- W2147930752 abstract "In the last 50 years, the nature of business has changed, with a shift firstly from manufacturing towards service sector industries, and again more recently towards e-commerce. Traditional quality management techniques, such as failure mode and effects analysis (FMEA), although developed in manufacturing, have since proved effective and popular in measuring quality in the physical delivery of a service. There is, however, little research into the application of such techniques in e-commerce. Parasuraman et al. (2005) highlighted the differences between physical service delivery and online service delivery, resulting in the e-SERVQUAL scale of customer requirements. This study has developed this research further into a practical tool for organisations to measure quality and guide improvement efforts in an e-commerce environment." @default.
- W2147930752 created "2016-06-24" @default.
- W2147930752 creator A5060395543 @default.
- W2147930752 creator A5072025011 @default.
- W2147930752 date "2011-01-01" @default.
- W2147930752 modified "2023-09-22" @default.
- W2147930752 title "The development of an e-commerce failure mode and effects analysis" @default.
- W2147930752 doi "https://doi.org/10.1504/ijpqm.2011.042508" @default.
- W2147930752 hasPublicationYear "2011" @default.
- W2147930752 type Work @default.
- W2147930752 sameAs 2147930752 @default.
- W2147930752 citedByCount "5" @default.
- W2147930752 countsByYear W21479307522012 @default.
- W2147930752 countsByYear W21479307522014 @default.
- W2147930752 countsByYear W21479307522016 @default.
- W2147930752 countsByYear W21479307522017 @default.
- W2147930752 countsByYear W21479307522020 @default.
- W2147930752 crossrefType "journal-article" @default.
- W2147930752 hasAuthorship W2147930752A5060395543 @default.
- W2147930752 hasAuthorship W2147930752A5072025011 @default.
- W2147930752 hasConcept C110354214 @default.
- W2147930752 hasConcept C111472728 @default.
- W2147930752 hasConcept C121332964 @default.
- W2147930752 hasConcept C127413603 @default.
- W2147930752 hasConcept C136703025 @default.
- W2147930752 hasConcept C138885662 @default.
- W2147930752 hasConcept C140781008 @default.
- W2147930752 hasConcept C144133560 @default.
- W2147930752 hasConcept C162853370 @default.
- W2147930752 hasConcept C195094911 @default.
- W2147930752 hasConcept C200601418 @default.
- W2147930752 hasConcept C21547014 @default.
- W2147930752 hasConcept C2778755073 @default.
- W2147930752 hasConcept C2779530757 @default.
- W2147930752 hasConcept C2780378061 @default.
- W2147930752 hasConcept C43246008 @default.
- W2147930752 hasConcept C62520636 @default.
- W2147930752 hasConcept C66283442 @default.
- W2147930752 hasConcept C68595000 @default.
- W2147930752 hasConcept C71405471 @default.
- W2147930752 hasConceptScore W2147930752C110354214 @default.
- W2147930752 hasConceptScore W2147930752C111472728 @default.
- W2147930752 hasConceptScore W2147930752C121332964 @default.
- W2147930752 hasConceptScore W2147930752C127413603 @default.
- W2147930752 hasConceptScore W2147930752C136703025 @default.
- W2147930752 hasConceptScore W2147930752C138885662 @default.
- W2147930752 hasConceptScore W2147930752C140781008 @default.
- W2147930752 hasConceptScore W2147930752C144133560 @default.
- W2147930752 hasConceptScore W2147930752C162853370 @default.
- W2147930752 hasConceptScore W2147930752C195094911 @default.
- W2147930752 hasConceptScore W2147930752C200601418 @default.
- W2147930752 hasConceptScore W2147930752C21547014 @default.
- W2147930752 hasConceptScore W2147930752C2778755073 @default.
- W2147930752 hasConceptScore W2147930752C2779530757 @default.
- W2147930752 hasConceptScore W2147930752C2780378061 @default.
- W2147930752 hasConceptScore W2147930752C43246008 @default.
- W2147930752 hasConceptScore W2147930752C62520636 @default.
- W2147930752 hasConceptScore W2147930752C66283442 @default.
- W2147930752 hasConceptScore W2147930752C68595000 @default.
- W2147930752 hasConceptScore W2147930752C71405471 @default.
- W2147930752 hasLocation W21479307521 @default.
- W2147930752 hasOpenAccess W2147930752 @default.
- W2147930752 hasPrimaryLocation W21479307521 @default.
- W2147930752 hasRelatedWork W1626343587 @default.
- W2147930752 hasRelatedWork W2006862144 @default.
- W2147930752 hasRelatedWork W2011732626 @default.
- W2147930752 hasRelatedWork W2030728935 @default.
- W2147930752 hasRelatedWork W2041503276 @default.
- W2147930752 hasRelatedWork W2085137980 @default.
- W2147930752 hasRelatedWork W2107177786 @default.
- W2147930752 hasRelatedWork W2127971514 @default.
- W2147930752 hasRelatedWork W2348153253 @default.
- W2147930752 hasRelatedWork W2385008337 @default.
- W2147930752 hasRelatedWork W2395136505 @default.
- W2147930752 hasRelatedWork W2521207066 @default.
- W2147930752 hasRelatedWork W2606877217 @default.
- W2147930752 hasRelatedWork W2690091300 @default.
- W2147930752 hasRelatedWork W2899391054 @default.
- W2147930752 hasRelatedWork W2912034797 @default.
- W2147930752 hasRelatedWork W2983872443 @default.
- W2147930752 hasRelatedWork W3041810784 @default.
- W2147930752 hasRelatedWork W3191972675 @default.
- W2147930752 hasRelatedWork W2739699394 @default.
- W2147930752 isParatext "false" @default.
- W2147930752 isRetracted "false" @default.
- W2147930752 magId "2147930752" @default.
- W2147930752 workType "article" @default.