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- W2149028091 abstract "This study introduced an extension of importance-performance analysis by further including the performance of competitors. It demonstrated its value by applying it to a national sample of fee-for-service health care suers. This study found that inappropriate strategies may result from importance-performance analysis that excludes a dimension of competition. In particular, the two attributes, availability of both physicians and emergency services, were found to be high' on importance and good on fee-for-service performance. From the basic classic importance-performance appraoch, a relatively passive strategy would be recommended for each of these attributes. When also considering competition, however, a more appropriate, vigorous strategy of head-to-head competition clearly emerges." @default.
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- W2149028091 date "1991-07-15" @default.
- W2149028091 modified "2023-10-18" @default.
- W2149028091 title "Adding a Competitive Dimension to Importance-Performance Analysis" @default.
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- W2149028091 doi "https://doi.org/10.1300/j026v08n03_03" @default.
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