Matches in SemOpenAlex for { <https://semopenalex.org/work/W2149692570> ?p ?o ?g. }
- W2149692570 endingPage "420" @default.
- W2149692570 startingPage "393" @default.
- W2149692570 abstract "A number of recent research studies have demonstrated the presence of a positive link between customer-contact employees' work satisfaction and customer satisfaction. However, existing studies have largely neglected describing conditions under which the link between these two constructs is stronger or weaker. The authors of this study argue that certain customer characteristics (such as customer trust, customer price consciousness, and the importance of product/service to the customer) and salesperson characteristics (such as empathy, expertise, and reliability) moderate the relationship between salespeople's work satisfaction and customer satisfaction. Balance theory is used to justify the hypotheses of the study. Tests of the hypotheses are based on a dyadic data set collected across manufacturing and services industries in a business-to-business context. Results reveal that the link between work satisfaction and customer satisfaction is systematically moderated by the salesperson and customer characteristics under consideration. © 2005 Wiley Periodicals, Inc." @default.
- W2149692570 created "2016-06-24" @default.
- W2149692570 creator A5040295958 @default.
- W2149692570 creator A5040330589 @default.
- W2149692570 date "2005-01-01" @default.
- W2149692570 modified "2023-10-06" @default.
- W2149692570 title "Exploring the conditions under which salesperson work satisfaction can lead to customer satisfaction" @default.
- W2149692570 cites W1492335807 @default.
- W2149692570 cites W1548852504 @default.
- W2149692570 cites W1967912575 @default.
- W2149692570 cites W1970000807 @default.
- W2149692570 cites W1977445960 @default.
- W2149692570 cites W1978376437 @default.
- W2149692570 cites W1980083892 @default.
- W2149692570 cites W1983990142 @default.
- W2149692570 cites W1986009841 @default.
- W2149692570 cites W1989496383 @default.
- W2149692570 cites W1989502954 @default.
- W2149692570 cites W1989918382 @default.
- W2149692570 cites W1992809532 @default.
- W2149692570 cites W1996858984 @default.
- W2149692570 cites W2002461290 @default.
- W2149692570 cites W2003825788 @default.
- W2149692570 cites W2013163452 @default.
- W2149692570 cites W2014169941 @default.
- W2149692570 cites W2014540781 @default.
- W2149692570 cites W2016143549 @default.
- W2149692570 cites W2023867566 @default.
- W2149692570 cites W2024150581 @default.
- W2149692570 cites W2027547513 @default.
- W2149692570 cites W2027784974 @default.
- W2149692570 cites W2028809046 @default.
- W2149692570 cites W2031511824 @default.
- W2149692570 cites W2035303902 @default.
- W2149692570 cites W2037738393 @default.
- W2149692570 cites W2038801273 @default.
- W2149692570 cites W2039795475 @default.
- W2149692570 cites W2040780635 @default.
- W2149692570 cites W2044754442 @default.
- W2149692570 cites W2047575389 @default.
- W2149692570 cites W2058599614 @default.
- W2149692570 cites W2060722085 @default.
- W2149692570 cites W2068557924 @default.
- W2149692570 cites W2073656120 @default.
- W2149692570 cites W2076623252 @default.
- W2149692570 cites W2077461115 @default.
- W2149692570 cites W2079072704 @default.
- W2149692570 cites W2081774187 @default.
- W2149692570 cites W2084233235 @default.
- W2149692570 cites W2090288937 @default.
- W2149692570 cites W2091843200 @default.
- W2149692570 cites W2093473362 @default.
- W2149692570 cites W2099697766 @default.
- W2149692570 cites W2109437700 @default.
- W2149692570 cites W2110961510 @default.
- W2149692570 cites W2112562395 @default.
- W2149692570 cites W2116456350 @default.
- W2149692570 cites W2122783290 @default.
- W2149692570 cites W2126145919 @default.
- W2149692570 cites W2129375911 @default.
- W2149692570 cites W2138411682 @default.
- W2149692570 cites W2151770008 @default.
- W2149692570 cites W2163854759 @default.
- W2149692570 cites W2292644400 @default.
- W2149692570 cites W2324854398 @default.
- W2149692570 cites W2333057539 @default.
- W2149692570 cites W2407699492 @default.
- W2149692570 cites W4231931854 @default.
- W2149692570 cites W4235296760 @default.
- W2149692570 cites W4235678817 @default.
- W2149692570 cites W4238559129 @default.
- W2149692570 cites W4242554310 @default.
- W2149692570 cites W4243667233 @default.
- W2149692570 cites W4244862599 @default.
- W2149692570 cites W4246276146 @default.
- W2149692570 cites W4249733270 @default.
- W2149692570 cites W4250030348 @default.
- W2149692570 cites W4251469018 @default.
- W2149692570 cites W4252300958 @default.
- W2149692570 cites W4253429119 @default.
- W2149692570 cites W4253727008 @default.
- W2149692570 cites W4378631710 @default.
- W2149692570 doi "https://doi.org/10.1002/mar.20065" @default.
- W2149692570 hasPublicationYear "2005" @default.
- W2149692570 type Work @default.
- W2149692570 sameAs 2149692570 @default.
- W2149692570 citedByCount "186" @default.
- W2149692570 countsByYear W21496925702012 @default.
- W2149692570 countsByYear W21496925702013 @default.
- W2149692570 countsByYear W21496925702014 @default.
- W2149692570 countsByYear W21496925702015 @default.
- W2149692570 countsByYear W21496925702016 @default.
- W2149692570 countsByYear W21496925702017 @default.
- W2149692570 countsByYear W21496925702018 @default.
- W2149692570 countsByYear W21496925702019 @default.
- W2149692570 countsByYear W21496925702020 @default.
- W2149692570 countsByYear W21496925702021 @default.
- W2149692570 countsByYear W21496925702022 @default.