Matches in SemOpenAlex for { <https://semopenalex.org/work/W2150478085> ?p ?o ?g. }
- W2150478085 endingPage "17" @default.
- W2150478085 startingPage "17" @default.
- W2150478085 abstract "The purpose of this study is to explore the antecedents, components and outcomes of customer participation in the service process. In this paper, a conceptual framework and model were developed from the literature to help in understanding customer participation in the service process. The paper attempts to provide a foundation for future research by developing research propositions and constructing an integrated framework that includes the antecedents and consequences of customer participation in the service process. The research provides insights into ensuring and facilitating customer participation in the service stages for service firms and service providers. Service firms can achieve customer loyalty and perceived service productivity by having its customers participate in the service process." @default.
- W2150478085 created "2016-06-24" @default.
- W2150478085 creator A5090182298 @default.
- W2150478085 date "2010-01-01" @default.
- W2150478085 modified "2023-09-23" @default.
- W2150478085 title "Customer participation in the service process: a model and research propositions" @default.
- W2150478085 cites W1513943390 @default.
- W2150478085 cites W1646446773 @default.
- W2150478085 cites W1689771227 @default.
- W2150478085 cites W1967904892 @default.
- W2150478085 cites W1972491143 @default.
- W2150478085 cites W1978586849 @default.
- W2150478085 cites W1979907230 @default.
- W2150478085 cites W1993923089 @default.
- W2150478085 cites W1994751645 @default.
- W2150478085 cites W1996631301 @default.
- W2150478085 cites W1997223225 @default.
- W2150478085 cites W2017207314 @default.
- W2150478085 cites W2023483438 @default.
- W2150478085 cites W2025809811 @default.
- W2150478085 cites W2028184439 @default.
- W2150478085 cites W2029686226 @default.
- W2150478085 cites W2039159104 @default.
- W2150478085 cites W2043947871 @default.
- W2150478085 cites W2044773675 @default.
- W2150478085 cites W2057807880 @default.
- W2150478085 cites W2060179528 @default.
- W2150478085 cites W2061609477 @default.
- W2150478085 cites W2061742916 @default.
- W2150478085 cites W2061937756 @default.
- W2150478085 cites W2076635899 @default.
- W2150478085 cites W2078496076 @default.
- W2150478085 cites W2084656282 @default.
- W2150478085 cites W2086247890 @default.
- W2150478085 cites W2090605798 @default.
- W2150478085 cites W2093885671 @default.
- W2150478085 cites W2095935719 @default.
- W2150478085 cites W2096814725 @default.
- W2150478085 cites W2099915812 @default.
- W2150478085 cites W2101049645 @default.
- W2150478085 cites W2104018553 @default.
- W2150478085 cites W2120523603 @default.
- W2150478085 cites W2137972155 @default.
- W2150478085 cites W2139921829 @default.
- W2150478085 cites W2148646703 @default.
- W2150478085 cites W2159981385 @default.
- W2150478085 cites W2165687795 @default.
- W2150478085 cites W2166649938 @default.
- W2150478085 cites W2176603024 @default.
- W2150478085 cites W2481772992 @default.
- W2150478085 cites W2941193446 @default.
- W2150478085 cites W2954627247 @default.
- W2150478085 cites W3158013643 @default.
- W2150478085 cites W582800976 @default.
- W2150478085 cites W3011372146 @default.
- W2150478085 doi "https://doi.org/10.1504/ijsom.2010.029487" @default.
- W2150478085 hasPublicationYear "2010" @default.
- W2150478085 type Work @default.
- W2150478085 sameAs 2150478085 @default.
- W2150478085 citedByCount "36" @default.
- W2150478085 countsByYear W21504780852012 @default.
- W2150478085 countsByYear W21504780852013 @default.
- W2150478085 countsByYear W21504780852014 @default.
- W2150478085 countsByYear W21504780852015 @default.
- W2150478085 countsByYear W21504780852016 @default.
- W2150478085 countsByYear W21504780852017 @default.
- W2150478085 countsByYear W21504780852018 @default.
- W2150478085 countsByYear W21504780852019 @default.
- W2150478085 countsByYear W21504780852020 @default.
- W2150478085 countsByYear W21504780852022 @default.
- W2150478085 countsByYear W21504780852023 @default.
- W2150478085 crossrefType "journal-article" @default.
- W2150478085 hasAuthorship W2150478085A5090182298 @default.
- W2150478085 hasConcept C101276457 @default.
- W2150478085 hasConcept C111919701 @default.
- W2150478085 hasConcept C116537 @default.
- W2150478085 hasConcept C13606891 @default.
- W2150478085 hasConcept C140781008 @default.
- W2150478085 hasConcept C144133560 @default.
- W2150478085 hasConcept C146897074 @default.
- W2150478085 hasConcept C16151460 @default.
- W2150478085 hasConcept C162853370 @default.
- W2150478085 hasConcept C195094911 @default.
- W2150478085 hasConcept C2775902765 @default.
- W2150478085 hasConcept C2780378061 @default.
- W2150478085 hasConcept C31367271 @default.
- W2150478085 hasConcept C41008148 @default.
- W2150478085 hasConcept C56739046 @default.
- W2150478085 hasConcept C61063171 @default.
- W2150478085 hasConcept C61974975 @default.
- W2150478085 hasConcept C63207073 @default.
- W2150478085 hasConcept C68595000 @default.
- W2150478085 hasConcept C77088390 @default.
- W2150478085 hasConcept C98045186 @default.
- W2150478085 hasConceptScore W2150478085C101276457 @default.
- W2150478085 hasConceptScore W2150478085C111919701 @default.
- W2150478085 hasConceptScore W2150478085C116537 @default.
- W2150478085 hasConceptScore W2150478085C13606891 @default.