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- W2153157424 abstract "Background: The National Institutes of Health (NIH), US Department of Health and Human Services (HHS), realized the need to better understand its Web users in order to help assure that websites are user friendly and well designed for effective information dissemination. A trans-NIH group proposed a trans-NIH project to implement an online customer survey, known as the American Customer Satisfaction Index (ACSI) survey, on a large number of NIH websites—the first “enterprise-wide” ACSI application, and probably the largest enterprise Web evaluation of any kind, in the US government. The proposal was funded by the NIH Evaluation Set-Aside Program for two years at a cost of US $1.5 million (US $1.275 million for survey licenses for 60 websites at US $18,000 per website; US $225,000 for a project evaluation contractor)." @default.
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- W2153157424 date "2008-02-15" @default.
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- W2153157424 title "Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey" @default.
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- W2153157424 doi "https://doi.org/10.2196/jmir.944" @default.
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