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• W2154367055 abstract "The article discusses two issues. The first is whether service firms innovate at all; the second is how they organise the innovation activities. The basis for the analysis is a series of case studies in Danish service firms. The first issue is discussed theoretically. Of the several paradigms within traditional innovation theory, the strategic innovation paradigm is the most adequate to explain service innovations. Organisational learning must be separated from innovation whereby the latter means a jump in turnover and profit while the first means a lower and continuous growth. The emphirical analysis demonstrates that the service firms innovate. The second issue is analysed empirically. Different ways of organising the innovation activities are set placed a taxonomy. It is concluded that the service firms rarely have R&D departments and innovation generally is an unsystematic search-and-learn process." @default.
• W2154367055 created "2016-06-24" @default.
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• W2154367055 date "1997-07-01" @default.
• W2154367055 modified "2023-10-18" @default.
• W2154367055 title "Management of Innovation in Services" @default.
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• W2154367055 doi "https://doi.org/10.1080/02642069700000028" @default.
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