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- W2154369375 abstract "Abstract The objective of this study is to evaluate the psy-chometric properties of a user satisfaction scale regarding the Brazilian National STD/AIDS Pro-gram, specifically related to dispensing AIDS medicines. The scale was developed and applied in a study covering 10 Brazilian States that eval-uated the quality of medicine dispensing. The questionnaire was answered by 1,412 people liv-ing with HIV and undergoing antiretroviral ther-apy. Construct validation involved two stages of factor analysis. The item-total correlation matrix was analyzed, and tests for associations between the target variable, socio-demographic variables, and related constructs were performed. Reliabil-ity was studied by means of the sub-scales’ inter-nal consistency, estimated by Cronbach’s alpha. Five relevant satisfaction dimensions were iden-tified. A moderate level of internal consistency was found for these dimensions, suggesting they were adequate. The results of the association tests agreed with other studies reported in the litera-ture. We conclude that the instrument is appro-priate for application in similar populations with adequate psychometric characteristics and serves to measure users’ assessments of the phar-maceutical services received and helps to orient improvements in such services.Consumer Satisfaction; Patient Satisfaction; Questionnaires; Psychometrics" @default.
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- W2154369375 date "2009-01-01" @default.
- W2154369375 modified "2023-10-18" @default.
- W2154369375 title "User satisfaction with pharmacy services in the Brazilian National STD/AIDS Program: validity and reliability issues Satisfação de usuários do Programa Nacional de DST/AIDS com a dispensação de medicamentos: aspectos de validade e confi abilidade" @default.
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