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- W2155151854 abstract "Previous studies rarely examined the relationship between customer interaction and customer knowledge development. Moreover, most studies neglect the mediating effect of customer knowledge development in the relationship between customer interaction and new service development performance. In this article I build a conceptual framework which examines the relationship governing customer interaction, customer knowledge development, and service innovation performance. I offer hypothesis that relate customer interaction to customer knowledge development, and thereby to new service development success." @default.
- W2155151854 created "2016-06-24" @default.
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- W2155151854 date "2009-01-01" @default.
- W2155151854 modified "2023-09-27" @default.
- W2155151854 title "Customer Interaction and Service Innovation Performance: The Mediating Role of Customer Knowledge Development" @default.
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- W2155151854 doi "https://doi.org/10.1109/iciii.2009.385" @default.
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