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Matches in SemOpenAlex for { <https://semopenalex.org/work/W2158602641> ?p ?o ?g. }

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• W2158602641 abstract "Understanding the determinants of healthcare satisfaction will lead to the improvement of healthcare quality in developing countries. In this study, in-patients and out- patients’ expectations, perceptions and satisfaction related to services’ reliability and tangibility provided by public healthcare in South-Africa are measured by using SERVQUAL. The major findings were that all patients demand excellent levels of response, but none of these are currently being met, resulting in dissatisfaction. The findings of this study could be used to guide public hospitals to render healthcare programmes that are more patient-centred; and to increase their efficiency in the context of scarce resources." @default.
• W2158602641 created "2016-06-24" @default.
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• W2158602641 date "2011-04-01" @default.
• W2158602641 modified "2023-09-22" @default.
• W2158602641 title "Are Public Hospitals Responding to Tangible and Reliable Service-RelatedNeeds of Patients in the New South Africa?" @default.
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