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- W2168165191 abstract "Recent research suggests that it may be useful to explore IT implementation issues from the perspective of organizational learning. Based on the work of Robey et al. (1995), a model is proposed that conceptualizes IT implementation within the context of organizational learning. The proposed model is tested through a case study of a major insurance company where two previous IT systems for claims processing have failed and a third system is being implemented. A major issue that surfaced from the experiences with these systems is the central role of technical knowledge and know-how learning in IT implementation. Based on the findings from this revelatory case study, the proposed model is extended to incorporate a technological perspective of organizational learning." @default.
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- W2168165191 date "1997-12-15" @default.
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- W2168165191 title "IT implementation through the lens of organizational learning: a case study of insuror" @default.
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- W2168165191 doi "https://doi.org/10.5555/353071.353140" @default.
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