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- W2169409893 abstract "The seasonal employment as a common way of recruiting in tourism industry is forecasted to increase along with expected growth of the tourism industry. Having motivated and satisfied employees are of importance in all organizations, especially in the service industry where front-line employees play a key role in quality of services to the customers. Seasonal employment differs from permanent employment in many aspects. Thus, human resource management in the seasonal employment should be adjusted accordingly. Proper management of seasonal employees is a competitive advantage and contribution for the success of an organization. The present study focuses on the relationships between certain motivational factors and job satisfaction and the relationship between job satisfaction and organizational citizenship behavior (OCB) (seasonal employees’ intention to return and doing more than expected at work). This study includes a quantitative approach through distributing questionnaires at four ski resorts with 476 respondents. Correlation and regression analyses on the collected data indicate that certain motivational factors are related to the job satisfaction. Also, results show that the job satisfaction influences on the intention to return but not strong influence on the organizational citizenship behavior (that is, doing more than expected at work). The results provide further understanding as regards seasonal workers’ motivation and behavior. The current study also presents recommendations for managerial use." @default.
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- W2169409893 date "2012-05-23" @default.
- W2169409893 modified "2023-09-27" @default.
- W2169409893 title "The relationship between seasonal employees’ job satisfaction and organizational citizenship behavior" @default.
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- W2169409893 doi "https://doi.org/10.5897/ajbm11.2886" @default.
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