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- W2170275915 abstract "We develop and illustrate a performance-centered design (PCD) methodology for structuring knowledge-intensive, ill-defined processes. PCD provides a holistic view of a performance environment by considering the complex interdependencies between the organizational context, business processes, and individual performers. The context for our theoretical exposition is the fuzzy front-end of the new product development (NPD) process. Despite the fact that front-end concept definition and selection is central to a firm's innovation capability, these activities are ill-structured and typically the most poorly managed in the entire innovation process. Through a case study, we illustrate the proposed PCD methodology as applied to the fuzzy front-end and additionally illustrate how electronic performance support technology can be utilized to support the fuzzy front-end process. Although specifically applied within the context of one firm, we contend that the PCD methodology is applicable to other knowledge-intensive and relatively unstructured processes." @default.
- W2170275915 created "2016-06-24" @default.
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- W2170275915 date "2002-03-01" @default.
- W2170275915 modified "2023-10-11" @default.
- W2170275915 title "Performance-Centered Design of Knowledge-Intensive Processes" @default.
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- W2170275915 doi "https://doi.org/10.1080/07421222.2002.11045700" @default.
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