FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2171837390> ?p ?o ?g. }

• W2171837390 endingPage "355" @default.
• W2171837390 startingPage "346" @default.
• W2171837390 abstract "This article examines whether online and mail surveys produce convergent results, which would allow them to be used in mixed-mode service quality studies. In the context of a large business-to-business service quality assessment, an analysis of the accuracy and completeness of respondent answers to both open and closed questions suggests that online and mail surveys produce equivalent results. Composite reliability shows consistently high levels for both groups, and the means and variance-covariance matrices are equal across modes. However, minor differences occur between the two survey methods; online respondents provide more improvement suggestions, indicate more often to which competitor they want to switch, and provide lengthier answers in response to requests for examples of positive experiences with the company. This research provides important findings regarding the process for, and results of, comparing two survey modes." @default.
• W2171837390 created "2016-06-24" @default.
• W2171837390 creator A5010821728 @default.
• W2171837390 creator A5031824280 @default.
• W2171837390 creator A5077351618 @default.
• W2171837390 date "2006-05-01" @default.
• W2171837390 modified "2023-10-10" @default.
• W2171837390 title "An Assessment of Equivalence Between Online and Mail Surveys in Service Research" @default.
• W2171837390 cites W161417717 @default.
• W2171837390 cites W1979670435 @default.
• W2171837390 cites W1987258130 @default.
• W2171837390 cites W1990666378 @default.
• W2171837390 cites W1992133319 @default.
• W2171837390 cites W1999092268 @default.
• W2171837390 cites W2000031724 @default.
• W2171837390 cites W2007683785 @default.
• W2171837390 cites W2014542527 @default.
• W2171837390 cites W2028894223 @default.
• W2171837390 cites W2029152504 @default.
• W2171837390 cites W2041094138 @default.
• W2171837390 cites W2041736172 @default.
• W2171837390 cites W2055746913 @default.
• W2171837390 cites W2057285439 @default.
• W2171837390 cites W2065498350 @default.
• W2171837390 cites W2070878593 @default.
• W2171837390 cites W2071892980 @default.
• W2171837390 cites W2084188419 @default.
• W2171837390 cites W2098418305 @default.
• W2171837390 cites W2109534191 @default.
• W2171837390 cites W2119643705 @default.
• W2171837390 cites W2124272082 @default.
• W2171837390 cites W2129359149 @default.
• W2171837390 cites W2130653485 @default.
• W2171837390 cites W2146503333 @default.
• W2171837390 cites W2154187509 @default.
• W2171837390 cites W2164085284 @default.
• W2171837390 cites W2166073427 @default.
• W2171837390 cites W3021353408 @default.
• W2171837390 cites W38310966 @default.
• W2171837390 cites W4206820326 @default.
• W2171837390 cites W4240228905 @default.
• W2171837390 cites W4246576465 @default.
• W2171837390 cites W4253108245 @default.
• W2171837390 cites W4298091299 @default.
• W2171837390 doi "https://doi.org/10.1177/1094670506286323" @default.
• W2171837390 hasPublicationYear "2006" @default.
• W2171837390 type Work @default.
• W2171837390 sameAs 2171837390 @default.
• W2171837390 citedByCount "207" @default.
• W2171837390 countsByYear W21718373902012 @default.
• W2171837390 countsByYear W21718373902013 @default.
• W2171837390 countsByYear W21718373902014 @default.
• W2171837390 countsByYear W21718373902015 @default.
• W2171837390 countsByYear W21718373902016 @default.
• W2171837390 countsByYear W21718373902017 @default.
• W2171837390 countsByYear W21718373902018 @default.
• W2171837390 countsByYear W21718373902019 @default.
• W2171837390 countsByYear W21718373902020 @default.
• W2171837390 countsByYear W21718373902021 @default.
• W2171837390 countsByYear W21718373902022 @default.
• W2171837390 countsByYear W21718373902023 @default.
• W2171837390 crossrefType "journal-article" @default.
• W2171837390 hasAuthorship W2171837390A5010821728 @default.
• W2171837390 hasAuthorship W2171837390A5031824280 @default.
• W2171837390 hasAuthorship W2171837390A5077351618 @default.
• W2171837390 hasBestOaLocation W21718373902 @default.
• W2171837390 hasConcept C111472728 @default.
• W2171837390 hasConcept C118615104 @default.
• W2171837390 hasConcept C121332964 @default.
• W2171837390 hasConcept C121955636 @default.
• W2171837390 hasConcept C138885662 @default.
• W2171837390 hasConcept C140781008 @default.
• W2171837390 hasConcept C144133560 @default.
• W2171837390 hasConcept C151730666 @default.
• W2171837390 hasConcept C15744967 @default.
• W2171837390 hasConcept C162853370 @default.
• W2171837390 hasConcept C163258240 @default.
• W2171837390 hasConcept C17744445 @default.
• W2171837390 hasConcept C196083921 @default.
• W2171837390 hasConcept C199539241 @default.
• W2171837390 hasConcept C2776640315 @default.
• W2171837390 hasConcept C2779343474 @default.
• W2171837390 hasConcept C2779530757 @default.
• W2171837390 hasConcept C2780069185 @default.
• W2171837390 hasConcept C2780378061 @default.
• W2171837390 hasConcept C33923547 @default.
• W2171837390 hasConcept C41008148 @default.
• W2171837390 hasConcept C43214815 @default.
• W2171837390 hasConcept C62520636 @default.
• W2171837390 hasConcept C86803240 @default.
• W2171837390 hasConceptScore W2171837390C111472728 @default.
• W2171837390 hasConceptScore W2171837390C118615104 @default.
• W2171837390 hasConceptScore W2171837390C121332964 @default.
• W2171837390 hasConceptScore W2171837390C121955636 @default.
• W2171837390 hasConceptScore W2171837390C138885662 @default.
• W2171837390 hasConceptScore W2171837390C140781008 @default.
• W2171837390 hasConceptScore W2171837390C144133560 @default.
• W2171837390 hasConceptScore W2171837390C151730666 @default.

• next