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- W2173220565 abstract "Recent years have witnessed an expansion in service industries such as finance, travel and retail. Firms in the services have shifted their traditional occupation with products to consider how value can be created and appropriated in the service industry [1]. In particular, information technology (IT) and IT-enabled business services have become central to a firm’s ability to deliver value to its customers, driving firms to seek ways to improve their services and maintain their competitive position. In this regard, the last ten years have witnessed significant growth in the outsourcing industry which shifted from focus on low cost simple tasks such as coding to end-to-end delivery of services that range from IT services and customer services to more complex business services such as Finance and Accounting, Human Resources, Procurement, and knowledge-intensive services such as customer analysis and research services [2]." @default.
- W2173220565 created "2016-06-24" @default.
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- W2173220565 date "2012-01-01" @default.
- W2173220565 modified "2023-09-30" @default.
- W2173220565 title "Understanding Innovation in Outsourcing Services" @default.
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- W2173220565 doi "https://doi.org/10.1007/978-3-642-33920-2_5" @default.
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