FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W2176084010> ?p ?o ?g. }

• W2176084010 endingPage "16" @default.
• W2176084010 startingPage "10" @default.
• W2176084010 abstract "Prompt and knowledgeable responses to customers' emails are critical in maximizing customer satisfaction. Such emails often contain complaints about unfair treatment due to negligence, incompetence, rigid protocols, unfriendly systems, and unresponsive personnel. In this paper, we refer to these emails as emotional emails. They provide valuable feedback to improve contact center processes and customer care, as well as, to enhance customer retention. This paper describes a method for extracting salient features and identifying emotional emails in customer care. Salient features reflect customer frustration, dissatisfaction with the business, and threats to either leave, take legal action and/or report to authorities. Compared to a baseline system using word ngrams, our proposed approach with salient features resulted in a 20% absolute F-measure improvement." @default.
• W2176084010 created "2016-06-24" @default.
• W2176084010 creator A5032202052 @default.
• W2176084010 creator A5059717218 @default.
• W2176084010 creator A5075086104 @default.
• W2176084010 date "2010-06-05" @default.
• W2176084010 modified "2023-09-26" @default.
• W2176084010 title "Emotion Detection in Email Customer Care" @default.
• W2176084010 cites W103207561 @default.
• W2176084010 cites W1540371141 @default.
• W2176084010 cites W1603345068 @default.
• W2176084010 cites W1836023969 @default.
• W2176084010 cites W1992048767 @default.
• W2176084010 cites W2014902591 @default.
• W2176084010 cites W2019099223 @default.
• W2176084010 cites W2022204871 @default.
• W2176084010 cites W2026013813 @default.
• W2176084010 cites W2032210760 @default.
• W2176084010 cites W2053154970 @default.
• W2176084010 cites W2053463056 @default.
• W2176084010 cites W2075718943 @default.
• W2176084010 cites W2080558111 @default.
• W2176084010 cites W2089065004 @default.
• W2176084010 cites W2098880560 @default.
• W2176084010 cites W2102134623 @default.
• W2176084010 cites W2102953093 @default.
• W2176084010 cites W2105038653 @default.
• W2176084010 cites W2112422413 @default.
• W2176084010 cites W2115023510 @default.
• W2176084010 cites W2115612165 @default.
• W2176084010 cites W2129264276 @default.
• W2176084010 cites W2148603752 @default.
• W2176084010 cites W2153635508 @default.
• W2176084010 cites W2156140659 @default.
• W2176084010 cites W2160660844 @default.
• W2176084010 cites W2161084348 @default.
• W2176084010 cites W2163455955 @default.
• W2176084010 cites W2166706824 @default.
• W2176084010 cites W2168493061 @default.
• W2176084010 cites W2168625136 @default.
• W2176084010 cites W2199803028 @default.
• W2176084010 cites W3151392175 @default.
• W2176084010 hasPublicationYear "2010" @default.
• W2176084010 type Work @default.
• W2176084010 sameAs 2176084010 @default.
• W2176084010 citedByCount "8" @default.
• W2176084010 countsByYear W21760840102017 @default.
• W2176084010 countsByYear W21760840102021 @default.
• W2176084010 crossrefType "proceedings-article" @default.
• W2176084010 hasAuthorship W2176084010A5032202052 @default.
• W2176084010 hasAuthorship W2176084010A5059717218 @default.
• W2176084010 hasAuthorship W2176084010A5075086104 @default.
• W2176084010 hasConcept C101276457 @default.
• W2176084010 hasConcept C108827166 @default.
• W2176084010 hasConcept C121332964 @default.
• W2176084010 hasConcept C140781008 @default.
• W2176084010 hasConcept C144133560 @default.
• W2176084010 hasConcept C154945302 @default.
• W2176084010 hasConcept C15744967 @default.
• W2176084010 hasConcept C162853370 @default.
• W2176084010 hasConcept C191511416 @default.
• W2176084010 hasConcept C2780378061 @default.
• W2176084010 hasConcept C2780719617 @default.
• W2176084010 hasConcept C2780791683 @default.
• W2176084010 hasConcept C2993429387 @default.
• W2176084010 hasConcept C41008148 @default.
• W2176084010 hasConcept C57660159 @default.
• W2176084010 hasConcept C62520636 @default.
• W2176084010 hasConcept C77197577 @default.
• W2176084010 hasConceptScore W2176084010C101276457 @default.
• W2176084010 hasConceptScore W2176084010C108827166 @default.
• W2176084010 hasConceptScore W2176084010C121332964 @default.
• W2176084010 hasConceptScore W2176084010C140781008 @default.
• W2176084010 hasConceptScore W2176084010C144133560 @default.
• W2176084010 hasConceptScore W2176084010C154945302 @default.
• W2176084010 hasConceptScore W2176084010C15744967 @default.
• W2176084010 hasConceptScore W2176084010C162853370 @default.
• W2176084010 hasConceptScore W2176084010C191511416 @default.
• W2176084010 hasConceptScore W2176084010C2780378061 @default.
• W2176084010 hasConceptScore W2176084010C2780719617 @default.
• W2176084010 hasConceptScore W2176084010C2780791683 @default.
• W2176084010 hasConceptScore W2176084010C2993429387 @default.
• W2176084010 hasConceptScore W2176084010C41008148 @default.
• W2176084010 hasConceptScore W2176084010C57660159 @default.
• W2176084010 hasConceptScore W2176084010C62520636 @default.
• W2176084010 hasConceptScore W2176084010C77197577 @default.
• W2176084010 hasLocation W21760840101 @default.
• W2176084010 hasOpenAccess W2176084010 @default.
• W2176084010 hasPrimaryLocation W21760840101 @default.
• W2176084010 hasRelatedWork W1432172627 @default.
• W2176084010 hasRelatedWork W1590602666 @default.
• W2176084010 hasRelatedWork W2010732321 @default.
• W2176084010 hasRelatedWork W2035683764 @default.
• W2176084010 hasRelatedWork W2088911103 @default.
• W2176084010 hasRelatedWork W2113062703 @default.
• W2176084010 hasRelatedWork W2142242608 @default.
• W2176084010 hasRelatedWork W2166706824 @default.
• W2176084010 hasRelatedWork W2168493061 @default.

• next