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- W2179484071 abstract "The ability of nurses to hold competing emotions is at the heart of a number of recent studies. Empathy is an emotional resource in nurse-patient interactions and promotes positive experiences at work. On the contrary, emotional dissonance resulting from nurse/patient interactions is usually considered to lead to negative outcomes, such as job dissatisfaction (Brotherigde & Grandey, 2002). The aim of this study is to investigate the extent to which empathy and emotional dissonance are associated with organizational citizenship behavior among a group of Italian nurses. A questionnaire was distributed to 222 nurses, working in two multidisciplinary hospitals in a North region of Italy. Results support the hypothesis that both cognitive and emotional empathy have significant effects on nurses’ organizational citizenship behavior directed at the organization. Cognitive empathy explained significant variance in organizational citizenship directed only at specific individuals. These findings confirm that cognitive and emotional empathy have different impact on nurses’ organizational citizenship behavior. Further studies are required to inform education or for application in clinical settings. Certaines professions comme les professions d’aide sont particulièrement exigeantes sur le plan émotionnel. L’empathie peut être considérée comme une ressource émotionnelle conduisant à une expérience professionnelle positive. La dissonance émotionnelle par contre est généralement associée à une insatisfaction professionnelle (Brotherigde & Grandey, 2002). Cette recherche a pour objectif d’analyser les relations entre l’empathie, la dissonance émotionnelle et le développement de comportements de citoyenneté organisationnelle auprès d’une population d’infirmiers(ières). Un questionnaire mesurant l’empathie, la dissonance émotionnelle et les comportements de citoyenneté organisationnelle a été soumis à 222 infirmières travaillant dans deux hôpitaux situés dans la région Veneto en Italie. Les résultats montrent que l’empathie a une composante affective et cognitive. La composante cognitive de l’empathie est associée aux comportements de citoyenneté organisationnelle centrés sur l’altruisme et sur les vertus civiques. La dimension affective de l’empathie ainsi que la dissonance émotionnelle ne sont pas associées aux comportements de citoyenneté organisationnelle retenus." @default.
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- W2179484071 date "2015-11-01" @default.
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- W2179484071 title "Empathy and emotional dissonance: Impact on organizational citizenship behaviors" @default.
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