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• W2181830892 abstract "The quality of healthcare services is influenced by the maturity of healthcare processes used to develop it. A maturity model is an instrument to assess and continually improve organizational processes. In the last decade, a number of maturity models have been proposed with varied focus and depth for business processes. However, the number of studies that adapt these models to healthcare domain or propose healthcare-specific maturity models is very scarce. In this study, we share our experience and observations on assessing the healthcare processes of a hospital department in accordance to a well-known Business Process Maturity Model (BPMM) by Object Management Group (OMG). We also discuss challenges of assessing maturity of healthcare processes in accordance to a generic maturity model and outline opportunities for future work." @default.
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• W2181830892 date "2015-05-20" @default.
• W2181830892 modified "2023-09-24" @default.
• W2181830892 title "Assessing healthcare process maturity: challenges of using a business process maturity model" @default.
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• W2181830892 doi "https://doi.org/10.4108/icst.pervasivehealth.2015.259105" @default.
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