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- W2182464074 abstract "This study analyzes how retailers view the links between security problems, investments in formal and informal surveillance, the feeling of security related to customers and employees, and the competitiveness of the store. The study utilizes elements of the theory of Crime Prevention Through Environmental Design (CPTED) in its theoretical approach. Thus, surveillance investments are divided into formal and informal surveillance investments. The theoretical model is tested using structural equation modeling (SEM) with a data collected among grocery store retailers. The study provides several interesting findings. First, security problems have a positive impact on investments in formal surveillance but no impact on investments in informal surveillance. Second, retailers perceive that formal surveillance investments have a negative impact on the feeling of security related to customers and employees whereas informal surveillance investments have a positive impact. Third, retail entrepreneurs perceive that the feeling of security related to customers and employees has a positive impact on competitiveness of the store." @default.
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- W2182464074 date "2012-01-01" @default.
- W2182464074 modified "2023-09-26" @default.
- W2182464074 title "EVALUATING THE EFFECTS OF FORMAL AND INFORMAL SURVEILLANCE: A RETAILER'S VIEW" @default.
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