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- W2183616816 abstract "This paper describes a CSCW research project that is currently taking place in a major UK high street bank from the perspective of managerial cybernetics. Within this framework a number of exiting methods and techniques have been refined while new ones have been developed and are still under development. In this paper we report on progress made with some of these methods: those used to diagnose the operational structure of the bank and to design a set of ‘virtual organizations’ to overcome certain communication barriers arising from the bank’s formal structure. These virtual organizations represent a successful ‘experiment’ in establishing a crossfunctional, geographically dispersed work community; and providing appropriate forms of technological and non-technological support to enable that community to work effectively towards meeting corporate performance objectives." @default.
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- W2183616816 date "2008-01-01" @default.
- W2183616816 modified "2023-10-18" @default.
- W2183616816 title "CSCW in the National Westminster Bank" @default.
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