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- W2183624694 abstract "The main purpose of this study is to identify, evaluate and prioritize the educational service quality factors in public secondary schools by using parents’ views. To do this, the author applied Analytic Hierarchy Process method since it offers a systematic approach for multiple criteria decision making. The findings show that individual development is the most important determinant of service quality in public secondary schools, respectively followed by educational development and physical maintenance factors. This might be seen as evidence that parents want their children gain academic and social skills simultaneously." @default.
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- W2183624694 date "2015-01-01" @default.
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- W2183624694 title "Measuring Educational Service Quality Using Analytic Hierarchy Process" @default.
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