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- W2183650349 abstract "This study was intended to asses some of the factors that contribute to the adoption of agency banking in Kenya. Three independent variables were assessed namely Customer Service. Convenience and quality of agents. The dependent variable was the total commissions earned by agents from time to time at intervals of six months .The results indicate that System availability contributes to service reliability. High reliability increases the adoption of agency banking. Complaints resolution time does not affect the adoption of agency banking. Agency banking is delivering convenience in form of extended hours of banking and by bringing the banking service closer to the customers leading to increased adoption of agency banking. High quality of agents increases the adoption of agency banking while poor quality agents inhibit the adoption of agency banking. Commissions earned by agents grew from one period to the other signifying adoption and growth of agency banking." @default.
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- W2183650349 date "2014-01-01" @default.
- W2183650349 modified "2023-09-26" @default.
- W2183650349 title "Assessment of Factors Influencing Adoption of Agency Banking in Kenya: The Case of Kajiado North Sub County" @default.
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