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- W2183687377 abstract "The aim of this study is finding the proper indicators for four measures of Balanced Scorecard (BSC) including financial, customer, growth and learning and internal business process by using the Delphi method. The ranking of these indicators is also conducted by FAHP process in order to reduce the disadvantages of subjectivity, impreciseness and bias vision of managers in performance evaluation. The present study is an applied descriptive study which uses questionnaires and survey method to collect the required data. The academic professors and top managers of the tile and ceramic industry of Yazd province compose our statistical population. Data analysis was performed in Matlab software. The findings reveal that customer and internal business process own the highest weights among the others. Additionally, management performance, personnel experience and innovation in products and services have the highest weights in terms of priority, respectively. The present paper might have various applications for different managers of the industries. This is because of providing useful information in the field of performance evaluation. Moreover, there could be some suggestions provided for the betterment and efficiency of the users." @default.
- W2183687377 created "2016-06-24" @default.
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- W2183687377 date "2012-01-01" @default.
- W2183687377 modified "2023-09-24" @default.
- W2183687377 title "Performance Evaluation of Tile and Ceramic Industries by Fuzzy Analytical Hierarchy Process on the Base of Balanced Score Card" @default.
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