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• W2184594724 abstract "This study is intended to investigate the level of quality of health services being provided in social security hospitals and its relation with customer satisfaction with a mediating role of disconfirmation related to perceived quality by customers in security hospitals of Pakistan. In order to explore this problem, face to face interviews and a developed questionnaire is used comprising of six dimensions of quality which include empathy, responsiveness, timeliness, assurance, administrative systems and social responsibility. The role of Disconfirmation is measured as a mediating variable and is found partially significant in this particular case. This research was conducted on patients admitted in the hospitals, most of the patients were found satisfied with overall services of hospital. The patients were found satisfied because of right diagnosis of doctors, free of cost treatment and their lower expectations for service quality. However the need is hospitals should focus on improving their service quality as it has to deal with and affect the significant population of workers and their dependents." @default.
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• W2184594724 date "2014-01-01" @default.
• W2184594724 modified "2023-09-24" @default.
• W2184594724 title "Impact of SERVQUAL on Client Satisfaction under the Mediating Effect of Disconfirmation: A Study of Social Security Hospitals of Punjab" @default.
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