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- W2184720006 abstract "In this paper the authors determine the influence of emotional intelligence in service delivery. The independent variables social skills, self-awareness, social awareness and self-management are analyzed to determine their influence on service delivery. Ex post facto research design was used. The results of the paper indicated social skills, self-awareness, social awareness and self-management has an influence on service deliv ery. The paper recommends training targeted at the development of emotional intelligence of employees in organizations, knowledge, skills and personality orientation." @default.
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- W2184720006 date "2015-01-01" @default.
- W2184720006 modified "2023-09-23" @default.
- W2184720006 title "The Influence of Emotional Intelligence on Service Delivery" @default.
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