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• W2185647310 abstract "Organizations and companies have to provide customers with an acceptable quality of services if they want to survive and prosper in competitive markets. Considering this fact, the present study aims to investigate the service quality offered by Daroupakhsh veterinary-drugs distribution company using SERVQUAL model. Daroupakhsh veterinary-drugs distribution company sells its products wholesale to retailers. Thus, the marketing and sales personnel of the products distributers, which are considered as customers of the company, are taken as the statistical population of the study. The variables are evaluated using a five-point Likert scale. The study assumptions are tested by one-sample and paired-samples t-tests. According to the results from paired-samples t-test, there is a significant difference between the expected quality and the perceived quality in the case of Physical Facilities and Equipment, Reliability, and Assurance aspects, while the difference in observed medians of Responsiveness and Communion aspects are not significant. In other words, the company has managed to satisfy customers expectations in these two aspects.(Sabbagh A.A, Badad N, Ansari MJ, Hoseyni Sedigh S.H, Mohammadian E. An Investigation of Customer Expectations and Perceived Quality of Provided Services (Case Study: Daroupakhsh Veterinary-Drugs Distribution Company). Life Sci J 2013;10(6s):99-109) (ISSN:1097-8135). http://www.lifesciencesite.com. 17" @default.
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• W2185647310 date "2013-01-01" @default.
• W2185647310 modified "2023-09-27" @default.
• W2185647310 title "An Investigation of Customer Expectations and Perceived Quality of Provided Services (Case Study: Daroupakhsh Veterinary-Drugs Distribution Company)" @default.
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