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- W2186770150 abstract "Seattle City Light (SCL) rolled out its first online energy consumption information service, Seattle Meter Watch (SMW), to larger business customers in July of 2001. Authorized users are each given a user ID and password to access the Web site where they can view, graph, and download electrical consumption, cost, and power factor data measured in 15-minute intervals from their facility’s billing meter. The initial SMW application was a basic prototype that needed customer testing and feedback. Two focus groups and an emailed survey were conducted in December 2001and January 2002 to gather customer evaluations and the additional service features they would find most valuable. Feedback from the users (building engineers, energy managers, and business managers) confirms that the SMW service has high value to their business for troubleshooting, energy conservation, budget monitoring/forecasting, and insight into energy issues (Lockwood, Egziabiher, Pearson & Sommer 2002). Our surveys also show that users with phone lines believe their phone line costs are more than offset by the benefit of having their load profile information updated daily. An exploratory savings analysis revealed that a small sample of SMW participants saved significantly more energy one year after enrolling in SMW than a small control group of non-participating commercial buildings. However, the preliminary nature of the scope and methodology of this savings analysis makes it difficult to completely separate the effects of the SMW service from non-programmatic influences. Based on customer comments, the research also established a prioritized list of enhancements to complete the application. Budget cuts resulting from the energy crisis have slowed our ability to build these enhancements, but the path of future development is clear, and the evidence suggests that customers are using the service to save energy, time and dollars. Today 92% of the target group is enrolled and marketing efforts continue." @default.
- W2186770150 created "2016-06-24" @default.
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- W2186770150 date "2003-01-01" @default.
- W2186770150 modified "2023-09-24" @default.
- W2186770150 title "Seattle MeterWatch: Using Customer Feedback to Build an Internet-Based Energy Use Service" @default.
- W2186770150 hasPublicationYear "2003" @default.
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