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• W2188392015 abstract "Background Conflict, as an inherent phenomenon in humans’ life , arises as a daily challenge in healthcare organizations. Objective To investigate major sources of conflict and strate gies that healthcare professionals choose when they confront the particular situation. Methodology Physicians, Nurses and assistant Nurses invited to participate in this cross sectional study. The period during which the study was conducted was June 1 st to July 10 th 2011. The study was conducted in a Greek General Provincial Public Hospital. One hundred six ty three physicians, registered nurses and assistan t nurses participated. Results Avoidance (62%) found the first choice and negotiat ion for mutual benefits with opposite side (38.7%) was the second most frequent choice towards conflic t. The majority (65.6%) of participants answered th at they haven’t any training towards conflict management, while 34.4% stated that they have received such theo retical knowledge during their graduate studies. Physicians are more often (74.3%) in conflict with their coll eagues than nurses (40.4%) and assistant nurses (51.7%) (x≤ =11 .9, p �0.001). Workload (83.4%), lack of clear job description (63.2%), unfair resources allocation (5 9.5%) and low recognition (68.1%) consist some of t he major sources that create conflict accordance to our find ings. Registered nurses together with assistant nur ses, compared to physicians, believed that if they had c hosen a different profession than their current one , they would feel “much/very much” happy, peaceful and efficient (x 2 =17.1, p<0.001). Conclusions Nurses are challenged with conflict daily. Healthca re organizations must improve the work environment of health caregivers and create the org anizational culture that promotes collaboration bet ween staff. Education programs that help nurses to understand t he nature of conflict and provide skills and compet encies to resolve conflict constructively, considered essenti al. Education in conflict management must begin dur ing graduate studies and continue with ongoing training programs in work life." @default.
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• W2188392015 date "2014-01-01" @default.
• W2188392015 modified "2023-09-26" @default.
• W2188392015 title ". O R I G I N A L P A P E R.r . Conflict Management in a Greek Public Hospital: Collaboration or Avoidance?" @default.
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