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- W2188694515 abstract "Use of computer mediated communication, specie cally electronic mail (e-mail), has grown exponentially in recent years reaching as high as 75 percent penetration per household in some countries. The penetration rate is even higher for corporate environments. E-mail is the communication medium of choice for most businesses and can therefore be construed as a proxy for codie ed knowledge e ow in organizations. This paper advances the knowledge management body of literature by empirically examining several phenomena. Specie cally, a comparison is made between inter- and intra-departmental knowledge e ows in organizations. Furthermore, knowledge e ows within functional departments as well as knowledge e ows to and from the external environment are examined. Data were collected from 15,500 e-mails logged over e ve random days in a high-tech organization of 480 employees. These data were then mapped on to the organizational chart and compared with the perceptual responses of a survey administration. Quantitative results were then triangulated with qualitative data gathered during focus groups. The research results yielded two important e ndings: (1) individuals showed an interesting bias towards over-estimating their perceived knowledge e ow throughout the organization; and (2) the e-e ow audit is an insightful managerial tool which provides a snapshot for knowledge management evaluation." @default.
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- W2188694515 date "2003-01-01" @default.
- W2188694515 modified "2023-09-25" @default.
- W2188694515 title "The e-è ow audit: an evaluation of knowledge è ow within and outside a high-tech é rm" @default.
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