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- W2189191182 abstract "As issues of Total Quality Management, performance measurement and issues of accountability become increasingly consequential in higher education, an understanding of the concerns motivating these changes within the public sector and the new measurement frameworks which are emerging can be extremely useful. The Balanced Scorecard should translate an organization’s mission and strategy into tangible objectives and measures. The measures represent a balance between external measures for stakeholders and customers, and internal measures of critical business processes, innovation, and learning and growth. The measures are balance between outcome measures—the results of past efforts—and the measures that drive future performance. As a part of its “Evaluation in Higher Education with Balance Scorecard”, a pilot application self-assessment program, is working with academic and administrative units within the Dept. of Informatics to define an appropriate array of excellence indicators that broadly reflect the institution and unit mission and other critical success factors. While very much a work-in-progress, the general framework that follows is emerging, and may well be of use to other institutions. The balanced scorecard approach offers an institution the opportunity to formulate a cascade of measures to translate the mission of knowledge creation, sharing and utilization into a comprehensive, coherent, communicable and mobilizing framework—for external stakeholders, and for one another. As pressures for performance measurement and accountability mount, the need to rethink and reframe our excellence measurement frameworks has never been more pressing." @default.
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- W2189191182 title "Total Quality Management in Higher Education with Balance Scorecard Technique" @default.
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