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- W2191292807 abstract "The Land Transport Authority of Singapore (LTA) released its Land Transport Master Plan (LTMP) in March 2008, mapping out the changes envisaged for its land transport system over the next 15 years. Focusing on a vision to provide a ‘People-Centred Land Transport System’, involving the community (customers) in playing a larger role to help shape and implement land transport plans becomes vital. This paper describes the transformation undertaken by the LTA to better understand and address the diverse transportation needs of Singaporeans, by engaging the populace directly at a more intimate level, through face-to-face interactions. To do this, a Community Partnership Division was established to provide this ‘Service at Your Doorstep’ so that many of the community’s diverse needs can be comprehensively captured, analysed, understood and addressed in a people-centric and holistic manner." @default.
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- W2191292807 date "2011-01-01" @default.
- W2191292807 modified "2023-09-24" @default.
- W2191292807 title "Service at your doorstep" @default.
- W2191292807 hasPublicationYear "2011" @default.
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