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- W2196831225 abstract "Purpose – With the setting up of foreign law firms in Mauritius, the quality of legal services would be a vital competitive advantage in the future. This research has critically analysed the level of satisfaction of corporate clients of legal services in Mauritius.Design/methodology/approach – The research uses a Quantitative method. The SERVQUAL questionnaire was administered to all organizations having a case in 2009 at the Supreme Court of Mauritius. The data collected was analysed in a statistical and systematic manner.Findings – It was empirically demonstrated that the level of satisfaction of the corporate clients of legal services in Mauritius is low. The clients are demanding a higher quality of legal services to meet their expectations. Research limitations/implications – The survey targeted corporate clients as opposed to individual customers of legal services in Mauritius. Researchers in the legal sector nationally and internationally, can use this paper to learn more about the perception and expectation of clients in an emerging economy. It would be interesting to analyse the views of the other stakeholders on the findings of this paper. Practical implications – Legal service providers will become aware of the gaps between customer expectations and perceptions in the legal sector of Mauritius and be able in future to provide a higher quality service to the public.Social implications – This research would be useful to users of legal services in Mauritius in supporting their claim for a more customer-oriented service rather than letting legal service providers focus only on solving the legal issue. Society at large would benefit from the improvement of quality service in the legal sector.Originality/value – The paper investigated the quality of services in the legal sector of an emerging economy that is now allowing the establishment of foreign law firms and could help Legal Service Providers and other stakeholders to improve service quality." @default.
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- W2196831225 date "2012-08-20" @default.
- W2196831225 modified "2023-09-24" @default.
- W2196831225 title "Improving Quality of Legal Services in Mauritius" @default.
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