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- W21993639 abstract "Business Process Management (BPM) projects deal with two apparently opposite goals: on the one hand, they perform a formalization of the practices by means of business process models; while on the other hand, they simultaneously aim at achieving flexibility. This paper discusses how organizations deal with these two apparently conflicting goals in practice. To accomplish this, a case study is presented in the Brazilian office of a multinational company in the chemical industry that realized a BPM project to assure process compliance. The analysis of the case is based on the Actor-Network Theory. The research results point out to the need of considering the flexibility under a multidimensional view, in which a process may have different dimensions of flexibility, each one of which with distinct degrees of flexibility. These results make clear the need of broadening the current views on flexibility in the BPM field. Key-Words: Business Process Management, Flexibility, Actor-Network Theory, Case Study Flexibilidade na Gestao de Processos de Negocios: Uma Abordagem baseada na Teoria Ator-Rede Joao Porto de Albuquerque Depto. Sistemas de Computacao ICMC/USP Sao Carlos Caixa Postal 668 13560-970 Sao Carlos, SP, Brasil jporto@icmc.usp.br Marcelo Henrique de Araujo Universidade de Sao Paulo – Brasil marcelo.haraujo@usp.br RESUMO Os projetos de Gestao de Processos de Negocios (BPM) lidam com metas aparentemente opostas, pois por um lado, pregam a formalizacao das praticas por meio de modelos de processos de negocios, enquanto que, simultaneamente defendem a obtencao da flexibilidade. Este artigo discute como as organizacoes lidam com estes objetivos aparentemente conflitantes no ambiente organizacional. Para tanto, empreendeu-se um estudo de caso na filial brasileira de uma companhia multinacional do ramo quimico que adotou uma iniciativa BPM a fim de garantir conformidade de seus processos. A analise realizada se baseia no referencial da Teoria Ator-Rede. Os resultados desta pesquisa orientam enxergar o conceito de flexibilidade sob uma otica multidimensional, ou seja, um processo pode ter diversas dimensoes de flexibilidade, cada uma das quais com graus distintos de flexibilidade. Esta constatacao evidencia a necessidade de ampliar a visao sobre o conceito de flexibilidade na area de BPM. Palavras-Chave Business Process Management, Flexibilidade, Teoria Ator-Rede, Estudo de Caso" @default.
- W21993639 created "2016-06-24" @default.
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- W21993639 date "2011-01-01" @default.
- W21993639 modified "2023-09-23" @default.
- W21993639 title "Flexibility in Business Process Management: An Actor- Network Theory Approach" @default.
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