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- W2203422023 abstract "The banking sector is becoming more competitive in recent times. Customers are the most significant factor and quality customer service is tool for surviving these competitions. Banks invest in Information Communication Technology and introduce new innovations with the aim of serving the existing customers better and attracting new customers. This study aims to evaluate the effects of Information Communication Technology on Quality Customer Service Delivery in the commercial banks. A multi -stage sampling was used to survey a sample of 476 customers from the selected banks. The" @default.
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- W2203422023 date "2015-05-10" @default.
- W2203422023 modified "2023-09-26" @default.
- W2203422023 title "Evaluation of the Effects of Information and Communications Technology (ICT) on Quality Customer Service Delivery in the Banking Industry: Evidence from Selected Banks in the Tamale Metropolis" @default.
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