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• W2203863355 abstract "Website usability reinforces trust in e-government, but at the local level, e-government tends to have usability and accessibility problems. Web portals should be usable, accessible, well coded, and mobile-device-ready. This study applies usability heuristics and automated analyses to assess a state-wide population of county web portals and examines whether population, per capita income, or median household income are related to usability, accessibility, and coding practices. To assess usability, we applied a 14-point usability heuristic to each site's homepage. To study accessibility and coding, we examined each homepage with an accessibility checker and with the World Wide Web Consortium's (W3C) HTML validator. We also examined the HTML and Cascading Style Sheets (CSS) of each site to check for mobile-device readiness and to better understand coding problems the automated tools identified. This study found that portal adoption is associated with each of the demographics above and that accessibility has a weak inverse relationship to per-capita income. Many of the sites we examined met some basic usability standards, but few met all the standards used, and most sites did not pass a basic accessibility analysis. About 58% of the counties we examined used a centralized county web portal (not including county commission sites), which is better than a 2006 study that found a 56% portal adoption at the national level. Resulting recommendations include best-practice suggestions for design and for using automated tools to identify problems, as well as a call to usability professionals to aid in county web portal development." @default.
• W2203863355 created "2016-06-24" @default.
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• W2203863355 date "2013-11-01" @default.
• W2203863355 modified "2023-09-24" @default.
• W2203863355 title "User experience and accessibility: an analysis of county web portals" @default.
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