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• W2210366190 abstract "Introduction: The call for contributions for this workshop describes the important new challenges for the legal searchcommunity this domain brings. Rather than just understanding the challenges this domain poses in terms oftheir technical properties, we would like to suggest that understanding these challenges as socio-technicalchallenges will be important. That is, as well as calling for research on a technical level to address thesechallenges we are also calling for work to understand the social practices of those involved in e-discovery(ED) and related legal work. A particularly interesting feature of this field is that it is likely that searchtechnologies will (at least semi-)automate responsiveness review in the relatively near term and this willchange the way that the work is organised and done in many ways – offering new possibilities for newways of organising the work. As well as designing those technologies for automating responsivenessreview we need to be envisioning how the work will be done in the future, how these technologies willimpact the organisation of the case and so on. In this position paper we therefore outline the importance ofunderstanding the wider social context of ED when designing tools and technologies to support and changethe work. We would like to reinforce and expand on Conrad’s call for IR researchers to understand justwhat ED entails [2], include the stages that come both before and after core retrieval activities.The importance of considering the social aspects of work in the design of the technology has beenestablished for some time. Ushering in this ‘turn to the social,’ and focusing on interface design, Gentnerand Grudin [4] described how the GUI has already changed from an interface for engineers, representingthe engineering model of the machine to one that supported single ‘everyman’ users (based on ideas frompsychology). From then onwards the interface has evolved to support groups of users, taking into accountthe social and organisational contexts of use. This has particular resonance for the design of EDtechnologies: during ED in particular and the wider legal process there are often many lawyers involved –reviewing documents, determining issues, etc. Even if the way that their work is organised currently is notseen as collaborative in the traditional sense – with individual lawyers working on individual document setsto review them - their work needs to be coordinated and it seems likely that their work could be enhancedby, for example, knowledge of what their colleagues had found, how the case was shaping up, new keyterms and facts turned up and so on. Work is often modelled for the purposes of design using processmodels, but this misses out on the richness and variety actually found when one examines how the work iscarried out [3]. Technologies which strictly enforce the process models can often hinder the work, or endup being worked around as was the case with workflow systems since people interpret processes veryflexibly to get the work done ([1], [3]). Other studies in other fields have found similar problems whensystems are designed on for example cognitive models of how the work is done; they often do not take intoaccount the situated nature of the work and thus they can be very difficult to use [5]. We believe, like [2],that a clear understanding of the social practices of ED is vital for the creation of high-quality, meaningfultools and technologies. We furthermore propose that work practice studies, to be used in combination withother methods, are a central part of getting the detailed understanding of the work practices central todesigning useful and intelligent tools. Work practice studies would involve ethnographies, consistingprimarily of observation, undertaken of practitioners engaging in the work of ED." @default.
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• W2210366190 date "2008-06-25" @default.
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• W2210366190 title "Towards an expanded model of litigation" @default.
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