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• W2214345552 abstract "Objective. The questionnaire is the most common method to evaluate patients' satisfaction. The purpose of this study was to use literature reviewed data to investigate the factors affecting patients' satisfaction in the ED and to assess the completeness and quality of patients' satisfaction questionnaires in emergency departments in Taiwan.Methods. The PubMed database was searched for studies addressing ”patient satisfaction” and ”emergency department (ED)” in title or abstract from Janunary 1990 toJuly 2002. The studies which focused on the factors of patient satisfaction of ED were selected. The factors related to patients' satisfaction from these papers were classified into uncontrollable and controllable factors. Patients' satisfaction questionnaires used at emergency departments in Taiwan in 2002 were also collected.Results. Thirty four papers associated with ED satisfaction with service and patient factors were evaluated and included in analysis. Of the 16 factors extracted from the 11 papers, the most important factors affecting patient satisfaction in the ED were background (7/16), age (5/16), illness severity (2/16) and gender (2/16). Of the 52 factors extracted from the 29 papers, the most important affecting patients' satisfaction in the ED were communication (18/52), process (15/52), attitude (10/52), ability (6/52) and environment (3/52). Forty-two of the 67 hospitals' ED satisfaction questionnaires (63%) were collected. In the patients' satisfaction questionnaires of ED in Taiwan, the most common lacking question items were background for uncontrollable factors and communication for controllable factors.Conclusions. Based on the literature reviewed, there is much variatoin in patient satisfaction questionnaire design in ED in many of Taiwan's hospitals. Many questionnaires need futher revission to improve the surveillance of EDs' patients' satisfaction." @default.
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• W2214345552 date "2003-12-01" @default.
• W2214345552 modified "2023-09-23" @default.
• W2214345552 title "The Completeness of Patient Satisfaction Questionnaires of Emergency Departments: A Literature Review Approach" @default.
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• W2214345552 doi "https://doi.org/10.6558/mtjm.2003.8(c).5" @default.
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