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- W2218219142 abstract "Performance measurement and management (PMM) uses outputs and outcomes-related information as a mechanism for shaping and directing the implementation of public policy. While the relevant literature suggests that the practical reality of PMM often falls short of its theoretical promise, there are few studies that trace the actual processes involved. The present article presents three such cases drawn from recent Australian experience, and suggests that each represents a distinctive pattern of failure. In order to dramatise the relationships and trajectories involved, each case-study type is styled as a scenario. Three scenarios are presented: the dead letter; the illusion of progress; and the unintended consequence. It is suggested that the successful use of PMM requires extensive (and continuous) stakeholder involvement in order to reduce the risk of disappointing or dysfunctional outcomes." @default.
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- W2218219142 date "2012-01-01" @default.
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- W2218219142 title "Information as control: Three performance management scenarios" @default.
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