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- W2218357622 abstract "In recent years, the Australian tourism industry has experienced a series of 'shocks' or crises which have impacted on its viability. In 2002, a study was carried out to identify the manner in which organisations in various sectors of the Australian tourism industry responded to the 'shocks' of 2001, namely, the collapse of the HIH Insurance Company, the World Trade Centre attacks and the demise of Ansett Airlines. This paper reports the findings concerning the identification of factors which were perceived to exacerbate or moderate the impact of these events. Their relative impact on participating organisations is also discussed and comparisons are drawn with other 'shocks' which have been experienced by the industry. Interview findings suggest that factors such as seasonal variation, market mix and business alliances influenced the impact of these events and the collapse of Ansett Airlines was considered to have had the greatest impact on participating organisations. The events of 2001 were regularly compared to other 'shocks' such as the pilots' strike of 1989, the Gulf War and the recent drought. The study is significant, as there has been little research carried out previously into the manner in which organisations have responded to such events." @default.
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- W2218357622 date "2004-01-01" @default.
- W2218357622 modified "2023-09-27" @default.
- W2218357622 title "The environment of a crisis: Insights from the Australian tourism industry" @default.
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