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- W2222514574 abstract "Abstract Dutch immigration and integration policies are being interpreted and implemented by local street‐level bureaucrats. We carried out 28 semi‐structured interviews with integration coaches, integration teachers and client managers in order to understand the dilemmas they face, and to explain their subsequent behaviour. The results show that although organizational characteristics such as the bureaucratic burden made street‐level bureaucrats reluctant to enlarge their discretionary space at the expense of policy rules, their willingness to help clients often transcends these boundaries under a combination of three conditions: high client motivation, extreme personal distress of the client, and negative assessment of existing policies and policy instruments (both in terms of fairness and practicality). Furthermore, street‐level bureaucrats were found to be constantly reinterpreting and revising their roles." @default.
- W2222514574 created "2016-06-24" @default.
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- W2222514574 date "2015-11-06" @default.
- W2222514574 modified "2023-10-16" @default.
- W2222514574 title "Going the Extra Mile? How Street-level Bureaucrats Deal with the Integration of Immigrants" @default.
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- W2222514574 doi "https://doi.org/10.1111/spol.12184" @default.
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