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• W2223328529 abstract "Release management is responsible for planning, scheduling and controlling the deployment of releases to test and live environments. In many IT service provider organizations, the IT service release management is a very actual improvement target. Process frameworks, such as IT Infrastructure Library (ITIL), are often used as a basis of the process improvement. The research problem of this study is: How IT service releases can be managed in a systematic way? The main contribution of this paper is to present results of a case study with a Nordic IT service provider organization. Keywords—IT service; release management; process" @default.
• W2223328529 created "2016-06-24" @default.
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• W2223328529 date "2013-10-27" @default.
• W2223328529 modified "2023-09-24" @default.
• W2223328529 title "Managing IT Service Releases in a Systematic Way: A Case Study Approach" @default.
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• W2223328529 hasPublicationYear "2013" @default.
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